Cancellation policy
This is MVP policy content for development and demos. Replace with your final policy (fees, refunds, and timelines) before launch.
For renters
General cancellation guidance.
- Cancel as early as possible to reduce fees and avoid host disruption.
- Refund eligibility depends on timing and trip status.
- Some processing fees may be non-refundable.
For hosts
How cancellations affect earnings.
- Host payouts may be adjusted when a trip is cancelled or refunded.
- Repeated cancellations or disputes may trigger additional review.
- Keep listing details accurate to reduce misunderstandings.
Disputes
When you disagree with an outcome.
If you believe a cancellation or refund outcome is incorrect, contact support with the booking ID and a brief explanation.
Admins may request additional evidence (messages, photos, receipts) to resolve disputes.
Need help?
Contact support.
You can create a support ticket from your renter dashboard.