Cancellation & refund policy

Effective from 15 April 2026. This policy applies to all bookings made on RideShareSA.

For renters — cancellation tiers

Refund amounts depend on how far in advance you cancel before the trip start date.

When you cancel	Refund	Details
Before payment	No charge	Bookings in "Pending Payment" can be cancelled freely — no money has been collected.
48+ hours before trip	Full refund	100% of the booking amount is refunded. Card payments are reversed automatically; EFT refunds are processed within 5–7 business days.
24–48 hours before trip	50% refund	Half the booking amount is refunded. The remaining 50% compensates the host for the short-notice cancellation.
Less than 24 hours / during trip	No refund	Cancellations within 24 hours of the trip start or after the trip has begun are not eligible for a refund.

Processing fees charged by payment providers (Yoco, bank fees) are non-refundable in all cases.

For hosts

How cancellations affect your earnings.

If a renter cancels 48+ hours before the trip, you receive no payout for that booking.
If a renter cancels 24–48 hours before, you receive 50% of the booking amount as compensation.
If a renter cancels within 24 hours or during the trip, you receive the full booking amount.
Hosts who cancel confirmed bookings may face listing suspension and a R250 penalty per cancellation. Contact support if you have a legitimate emergency.

How refunds work

Timelines by payment method.

Card payments (Yoco): Refunds are initiated automatically and typically appear on your statement within 5–10 business days, depending on your bank.
EFT payments: Refunds are processed manually via bank transfer within 5–7 business days after the cancellation is approved.
No refund will exceed the original amount paid.

Disputes

When you disagree with an outcome.

If you believe a cancellation or refund decision is incorrect, open a support ticket within 7 days of the cancellation. Include your booking ID and a brief explanation.

Our team may request additional evidence (messages, photos, receipts). Disputes are typically resolved within 3 business days.

Need help?

We're here to assist.

You can cancel a booking from your renter dashboard, or contact support for assistance.

Renter dashboard Host dashboard

More information.

When you cancel

Refund

Details

Before payment

No charge

Bookings in "Pending Payment" can be cancelled freely — no money has been collected.

48+ hours before trip

Full refund

100% of the booking amount is refunded. Card payments are reversed automatically; EFT refunds are processed within 5–7 business days.

24–48 hours before trip

50% refund

Half the booking amount is refunded. The remaining 50% compensates the host for the short-notice cancellation.

Less than 24 hours / during trip

No refund

Cancellations within 24 hours of the trip start or after the trip has begun are not eligible for a refund.