Call emergency services first
Injury, crime, fire, or danger to life needs the appropriate public emergency service. Assist does not replace them.
Flat tyre, empty tank, or stranded at pickup? Record the incident and share a one-time location snapshot in under a minute. We link the active trip and alert the right people when one is available.
Safety first
If there is immediate danger, call 112 from a mobile, 10111 for police, or 10177 for medical help first. Use Assist once you are in a safer position.
Choose the right response
Injury, crime, fire, or danger to life needs the appropriate public emergency service. Assist does not replace them.
Report a breakdown, flat tyre, collision, lockout, fuel issue, or safety concern with location and trip context.
Start a tracked case →For account, document, payment, booking, or policy questions that are not an active roadside incident.
Open the help centre →Request help
We attach a one-time location snapshot and link an active trip when available, so operations can coordinate with renters, hosts, and support teams. Nearby services and crime heat data are sourced from OpenStreetMap and SAPS public statistics.
Your case desk
Select the closest match — you can add detail in notes below.
Selected: Flat tyre
Acquiring GPS — your position will appear automatically…
GPS is unavailable. Enter coordinates from Google Maps or a trusted contact to continue.
Live police, hospitals, fuel stops, and mechanics within 12 km — sourced from OpenStreetMap.
Ready to request assistance?
We attach a one-time location snapshot and link an active trip when one is found.
Simple process
Share a one-time location snapshot with the request, or enter coordinates if GPS is unavailable.
Choose the issue type and add notes so support can assess the right next step.
Receive an incident ID instantly and follow the case as operations reviews it.
What to include so support can assess the case faster.
Note whether the tyre is punctured or burst, and confirm you are in a safe pull-over zone.
Share the nearest landmark and whether the vehicle can be moved to a shoulder safely.
Include injuries, vehicle condition, and whether traffic lanes are blocked.
Describe visible threats and whether you have already called emergency services.