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RideShare SA logoRideShare SAPeer-to-peer car rentals
Rent cars from local owners in minutes. Built for flexible pickups, transparent pricing, and support that stays connected to the full trip.
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Use the guides and assist flows for fastest response, especially during an active trip.
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Emergency support lane

Assist center

Flat tyre, empty tank, or stranded at pickup? Drop your live location and request help in under a minute.

Average acknowledgement
2-5 minutes
Coverage
Major SA metros
Availability
24/7 intake
Emergency numbers
Police10111Ambulance10177
Service network
Assist now includes towing, mechanics, fuel delivery, ambulance, and police contact references near major metros.
Incident categories
You can now submit more than tire and fuel requests: battery, breakdown, accident, lockout, medical, and security.
Step 1
Pin your spot
Use GPS or tap the map to place your exact breakdown location.
Step 2
Share details
Choose incident type and add contact notes so support can call you fast.
Step 3
Track incident
Get an incident ID instantly and continue updates from your dashboard.
Safety first
If there is immediate danger, contact local emergency services first. Use Assist once you are in a safer position.
Request help now
We use your current GPS location (with your permission) and attach it to the incident for faster dispatch.
What do you need help with?
Selected: Flat tyre
Police
National emergency police line
Call 10111
Ambulance
National emergency medical line
Call 10177
Current location (Cape Town response zone)
Not set
Tip: tap anywhere on the map to fine-tune your pin before submitting.
Nearby service providers
Cape Town SAPS
Police station
10111
Sea Point SAPS
Police station
10111
Groote Schuur Hospital
Hospital
+27 21 404 9111
Netcare Christiaan Barnard
Hospital
+27 21 441 0000
Atlantic Tow Response
Tow service
+27 21 555 0142
CBD Quick Mechanics
Mechanic
+27 21 555 0168
City Fuel Drop
Fuel station
+27 21 555 0189
Foreshore Fuel Point
Fuel station
+27 21 555 0170
How it works
This report creates an incident ticket for operations.
Before you submit
  • Pull over safely and turn on hazard lights.
  • Share a landmark in notes if GPS accuracy is weak.
  • Keep your phone line available for callback.
What happens next

Your request is logged as an incident and routed to operations.

If your booking is active, support can coordinate with host and admin teams in one thread.

You can keep checking status in your renter or host dashboard.

Common assist scenarios
Examples of what to include in notes for quicker help.
Flat tyre
Share whether the tyre is punctured or burst, and confirm if you are parked in a safe zone.
Out of petrol
Add nearest landmark and whether the vehicle can be pushed safely to a shoulder.
Accident / collision
Include injuries, vehicle condition, and whether traffic lanes are blocked.
Security concern
Share visible threats and whether you already called emergency services.
Response expectations

Emergency calls should be made directly first if there is immediate danger.

Assist requests are logged for operations follow-up and trip context tracking.

Provider markers are guidance references and availability may vary by area and time.

Tips for faster help
  • Enable GPS and keep your marker pinned accurately.
  • Add vehicle condition and visible hazards in notes.
  • Use the direct call links for urgent emergency escalation.